Sr. IT Application Support Engineer (Contract)

• Deskripsi pekerjaan Sr. IT Application Support Engineer (Contract) PT. Pro Integrate Consulting
• Send CV directly to email for faster response: aubrey@ pro integrate.net or Linkedin Aubrey Khalila
• Location: Onsite - Full WFO - Jakarta area
• Client: Banking Industry
• Employment Type: Contract (6 - 12 months)

Requirements

• Bachelor's Degree (S1) in Computer Science, IT, Science & Technology, Business/Management, or related fields.
• 4–8 years of experience in Application Support.
• Familiar with Red Hat Enterprise Linux, Linux commands, Python, Windows Server, MS SQL Server, PostgreSQL, and Solr.
• Experience in production support or implementation of Video Banking, Banking Chat, Auto Dialer, IVR, or Contact Center systems is preferred.
• Good knowledge of SQL/Database, REST/SOAP API, Postman, SoapUI, application logs, and basic networking.
• Understanding of ITSM/ITIL, particularly Incident, Problem, and Change Management.
• Strong troubleshooting, analytical, communication, and problem-solving skills.
• Proficient in both English and Bahasa Indonesia.
• Willing to work on a 6–12 months contract (extendable).

Key Responsibilities

• Monitor and maintain production applications to ensure system availability and stability.
• Handle application incidents, service requests, troubleshooting, escalation, and resolution within SLA.
• Perform technical analysis using application logs, SQL queries, REST/SOAP APIs, Postman, and SoapUI.
• Coordinate with Development, DBA, Infrastructure, Network, Cyber Security, Middleware, business users, and third-party vendors.
• Perform Root Cause Analysis (RCA) and recommend corrective and preventive actions.
• Support application deployment, production changes, SIT, UAT, regression testing, and post-implementation verification.
• Maintain technical documentation, troubleshooting guides, operational procedures, and incident records.
• Participate in on-call and after-office-hours support when required.