Skill diminta
Microsoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft Word
Deskripsi
Requirements
- Experienced as call center / Telesales / Telemarketing minimum of 3 years, preferably from Healthcare Industry.
- Experienced in handling team/team management minimum of 3 years.
- Target oriented.
- Experienced in handling team ± 20 people.
- Good verbal and written communication skills.
- Good interpersonal skills and fast learner.
- Well-organized and detail-oriented.
- English proficiency: verbal and written
- Willing to work on shift, including on weekends and public holidays.
- Strong interpersonal skills in order to work in a diverse, dynamic and fast paced environment.
Responsibilities
- Following and supervise company standard operation procedure.
- Manage and analyze performance of the Telesales Agent and ensure they consistently achieve their target.
- Coaching, encourage and motivate Telesales Agent.
- Daily, weekly and monthly reporting on team performance.
- Organize and manage telesales agent operational capacity planning (shifts process, attendance)
- Excellent monitoring call time, call quality, and revenue targets.
- Good using Microsoft Office (Excel, Word, PowerPoint).
- Willing to work overtime to achieve company target.
- Bersedia melakukan training selama 1 bulan di kantor pusat.