Tech Support & Upload Specialist (KLI-87)

Role Overview

The Tech Support & Upload Specialist ensures seamless technical and data operations during video capture projects. The role balances hands-on hardware/software troubleshooting with high-volume video data management and quality control to support AI training systems.

Key Responsibilities

Technical Operations

Test gear daily, troubleshoot hardware/software field issues, configure systems, and provide first-line technical support.

File Management

Safely transfer large volumes of video footage from SD cards to internal storage and verify file integrity.

Quality Control (QC)

Review recorded footage to ensure it meets strict visual standards (framing, lighting, proper task execution) and flag defect patterns.

Inventory & Maintenance

Track equipment, perform routine maintenance (firmware updates, SD card flashing), and prep gear for daily use.

Documentation

• Log QC findings, submit end-of-day summary reports, and document bugs or recurring issues clearly.
• Key Qualifications

Technical

Experience with Ubuntu/Linux terminal & Bash commands, networking/router setups, OS installation, and hardware troubleshooting.

Core Competencies

High attention to detail, fluent English communication, strong problem-solving skills under pressure, and data handling experience.

Preferred

Background in hardware/software QA or media/studio production environments.