Deskripsi pekerjaan Technical Documentation & Project Coordinator PT Inosoft Trans Sistem
COMPANY DESCRIPTION
Established in 2006, PT. INOSOFT TRANS SISTEM is a Surabaya-based software development company specializing in enterprise software and supply chain management solutions.
We build reliable, scalable, and production-ready systems while fostering a culture of collaboration, ownership, and continuous improvement. Our team works remotely across multiple software projects, delivering solutions that support logistics, inventory, warehouse management, inspection, manufacturing, and other enterprise operations.
ROLE OVERVIEW
We are looking for a full-time remote Technical Documentation & Project Coordinator to join our team.
This role combines technical documentation and project coordination. You will be responsible for creating clear, accurate, and professional documentation while also supporting Project Managers by tracking project progress, monitoring Jira tickets, following up on pending tasks, and ensuring documentation remains synchronized with software development.
This position is ideal for someone who enjoys organizing complex information, understands how software projects are developed, communicates confidently with technical teams, and pays exceptional attention to detail.
Since all documentation is produced in English, excellent written English is essential.
REQUIREMENTS
Minimum Diploma (D3) degree; Bachelor's degree in Information Technology, Computer Science, Information Systems, Technical Communication, or related fields is preferred.
1–3 years of experience in Technical Writing, Project Coordination, Project Administration, PMO, Business Analysis, Software Documentation, or similar IT-related roles.
- Excellent written and verbal English communication skills.
- Strong ability to transform complex or unstructured information into clear, well-organized documentation.
Ability to quickly understand software applications, business processes, and new software features, then translate them into clear documentation for both technical and non-technical audiences.
- Highly detail-oriented with exceptional organizational skills.
- Familiar with Software Development Life Cycle (SDLC) and Agile/Scrum methodologies.
- Experience using Jira for project tracking and Confluence for documentation is preferred.
Experience creating technical diagrams, flowcharts, process maps, or system documentation using Draw.io, Lucidchart, Microsoft Visio, or similar tools.
- Proficient in Microsoft Word and other documentation tools for creating professional technical documents.
- Able to communicate effectively with Project Managers, Developers, QA Engineers, Business Analysts, and other stakeholders.
- Able to manage multiple projects simultaneously while meeting tight deadlines.
- Strong listening, note-taking, and information-gathering skills during technical discussions and meetings
- Comfortable working independently in a fully remote environment.
JOB RESPONSIBILITIES
- Technical Documentation
- Create and maintain user guides, feature documentation, release notes, SOPs, and other project documentation.
- Translate technical discussions and software features into clear, concise, and user-friendly documentation.
- Create workflow diagrams, process flows, and other visual documentation to support system understanding.
- Review, update, and maintain documentation whenever system features or business processes change.
- Ensure all documentation follows company standards and maintains high quality, consistency, and accuracy.
- Work closely with Developers, QA Engineers, Project Managers, and Business Analysts to gather accurate technical information.
- Project Coordination
- Support Project Managers in monitoring project progress across multiple software development projects.
- Participate in project meetings to capture decisions, clarify requirements, and ensure documentation remains complete and up to date
Monitor Jira tickets and proactively follow up with Developers, QA Engineers, and other stakeholders on stalled, inactive, or overdue work items.
- Track sprint progress through Jira and ensure project information and documentation in Confluence remain accurate and up to date.
- Prepare project status reports, documentation updates, meeting notes, and action-item tracking.
- Ensure project documentation in Confluence remains synchronized with the latest system implementation.
- Coordinate cross-functional communication to ensure project deliverables are completed on time.
- Escalate project risks or blockers to Project Managers when necessary.
IDEAL CANDIDATE
We are looking for someone who
- Enjoys organizing complex information into structured documentation.
- Is curious about how software systems and business processes work.
- Communicates confidently with technical teams.
- Is proactive in following up on project progress.
- Pays exceptional attention to detail.
- Can balance documentation work with project coordination.
- Works independently while collaborating effectively in a remote Agile team.
APPLICATION PROCESS
Interested candidates should submit
- CV / Resume
- One or two samples of technical documentation, user guides, manuals, or project documentation (attachments or links)
- If you enjoy combining technical documentation, software understanding, and project coordination, we'd love to hear from you.
Join PT. Inosoft Trans Sistem and help us build world-class software backed by outstanding documentation and well-coordinated project execution.