Skill diminta
CommunicationLinuxPreventive MaintenanceTroubleshooting
Deskripsi
- Deskripsi pekerjaan Technical Engineer PT Teknologi Strategis Nusantara
- Technical/Operation Engineer (Middle)
Key Responsibilities
- Handle L2 escalations for cloud/virtualization/infrastructure incidents and service requests.
- Perform troubleshooting across compute, storage, network, and OS/services (Linux-focused).
- Operate and support virtualization/private cloud environments (VM provisioning, cluster health checks, migrations, performance tuning).
- Support hybrid/public cloud operations (compute, storage, VPN/connectivity, basic security policies).
- Maintain service availability by supporting HA features, monitoring, and preventive maintenance.
- Support backup/restore activities and assist in DR readiness (RPO/RTO awareness, DR drills support).
- Execute change activities (patching, upgrades, configuration) following standard procedures and runbooks.
- Produce concise documentation (runbooks/KB), incident RCA, and operational reports.
Qualifications & Requirements
- 3+ years of experience in operations/support roles (data center, cloud, virtualization, managed services, or SI).
- Strong Linux fundamentals (services, logs, networking tools, troubleshooting).
- Basic-to-intermediate understanding of virtualization concepts (cluster, HA, VM lifecycle, snapshots/backup).
- Solid networking fundamentals (TCP/IP, subnetting, VLAN, routing basics, NAT/VPN concepts).
- Understanding of HA and DR fundamentals (failover concepts, RPO/RTO, restore testing).
- Familiar with ticketing workflow, SLA-driven operations, and structured documentation.
- Good communication skills and ability to work under incident pressure.