Skill diminta
CommunicationEnglishSQLTroubleshootingZoho
Deskripsi
Technical Support Engineer
You'll investigate issues, troubleshoot bugs, reproduce problems, and work closely with our Product and Engineering teams to get things fixed.
- What you'll do
- Investigate and resolve Level 2 support tickets.
- Reproduce and document bugs with clear technical detail.
- Liaise with Product and Engineering to prioritise and track fixes.
- Help customers by providing clear, timely updates via Zoho Desk and email.
- Identify recurring issues and suggest product improvements.
- Maintain our knowledge base and internal support documentation.
- You'll thrive if you
- Love solving puzzles and getting to the root cause of technical problems.
- Have strong technical troubleshooting and debugging skills.
- Communicate clearly and concisely in writing.
- Are organised, proactive, and enjoy improving processes and documentation.
- Enjoy working closely with developers, QA, and product teams.
- Can manage multiple tickets/priorities independently with minimal supervision.
Requirement
- Minimum
- 2 years of experience
in one or more of the following roles
- Technical/Application Support Analyst, Software Quality Analyst (Production Testing),Jr. System Analyst, or Assistant Project Manager
- Working knowledge of SQL (able to write/read queries for diagnostics)
- Experience using a helpdesk/ticketing system (Zoho Desk, Zendesk, Freshdesk, or similar)
- Professional, polite, and customer-focused communication style.
- Excellent written and verbal English.
- Full remote