Telemarketing Manager

We’re looking for an adaptive and goal-driven Telemarketing Manager to join our team.

You’ll be responsible for recruiting, training, and leading a team of Telemarketing Representatives to meet sales targets while optimizing funnel strategies and ensuring customer satisfaction.

If you thrive in a fast-paced environment, enjoy leading teams, and are passionate about driving results—let’s connect and explore how you can be part of our mission to open the world through education.

• Key Responsibilities
• Team Leadership & Performance Management
• Recruit, coach, and lead the Telemarketing (TMK) team to meet weekly and monthly KPIs.
• Conduct regular check-ins, 1:1s, and performance reviews.
• Monitor team performance, address issues, and implement performance improvement plans when needed.
• Ensure accurate reporting and high-quality results from the team.
• Strategy & Funnel Optimization
• Design and implement effective lead generation processes.
• Work with Marketing and Sales to align strategies and ensure a healthy cost of acquisition (COA).
• Analyze funnel metrics and generate actionable insights for leadership.
• Collaboration
• Coordinate with Marketing and Sales for smooth lead handovers and follow-up.
• Support campaign initiatives that drive lead quality and conversions.
• Customer Relationship Management
• Address customer inquiries and complaints.
• Ensure excellent customer experience and long-term relationship building.
• Bachelor’s degree in marketing, Business Management, or a related field
• 4+ years of work experience as a Telemarketing Manager/ Supervisor/ Lead Telesales Manager , or a similar role in the Tele/Sales department
• Familiarity with the latest industry trends and developments
• Working Day: Tuesday – Saturday