Telesales Lead (Auto-Finance)

Telesales Lead (Auto-Finance)

Job Descriptions

Lead a team of telesales agents, overseeing daily staffing, attendance, sales targets, and overall team performance.

Track key funnel KPIs, including connect, intent, submission, approval, and disbursement rates, while identifying performance gaps and driving continuous improvement.

• Conduct daily huddles, call reviews, QA, coaching, and performance improvement plans to maximize conversion.
• Handle customer complaints and exception cases, while supporting the implementation of new scripts, processes, and campaigns.

Manage new-hire onboarding and provide on-the-job training (OJT) to ensure agents understand products, processes, systems, and sales techniques.

Requirements

• Bachelor’s degree in Finance, Marketing, Business Administration, or a related field.
• Minimum 3 years of telesales experience in Auto-Finance industry, with proven experience in leading a team.
• Fluent in English, both spoken and written, with strong reporting and cross-functional communication skills.

Strong understanding of end-to-end BPKB financing application process and common blockers, including documents, vehicle information, and BPKB status.

Data-driven and target-oriented, with hands-on approach to analyzing funnel performance, coaching underperforming agents, and driving team results on-site.