Skill diminta
CommunicationEnglishMicrosoft OfficeProduct KnowledgeTelemarketing
Deskripsi
Job Description
- Daily sampling from all agent telesales call.
- Lead and conduct internal QA calibration, refreshment, or training to align evaluation standards across the quality parameter and SOP.
- Build and maintain good relationships with customer to increase conversion and retention.
- Collaborate with internal teams to ensure smooth operational and telesales process.
- Identify and report quality trend, process gap and improvement plan during QA monitoring
- Maintain & update product knowledge base if needed.
Job Requirements
Diploma or Bachelor's degree in any field.
Minimum 2 years of experience as a QA or Trainer, preferably in telesales. Candidates with telemarketing or sales experience are also welcome.
- Strong communication, analytical, coaching, and problem-solving skills.
- Experience in fintech, paylater, banking, or financial services is a plus.
- Able to work independently and as part of a team.
- Proficient in Microsoft Office and English (passive).
- Willing to be based in Yogyakarta.