Villa Manager

The Villa Manager oversees all daily operations of our property in Kuta, Bali, to ensure seamless service delivery and high guest satisfaction. Key responsibilities include leading the hospitality team, managing guest relations, maintaining property standards, and controlling operational budgets

Tanggung Jawab

• Revenue & Sales (Primary Focus)
• Own the full P&L and revenue performance (occupancy, ADR, RevPAR, and total revenue).
• Develop and execute dynamic pricing, yield management, and promotional strategies.
• Manage all distribution channels (OTAs, direct website, travel agents, corporates) with strong rate parity and channel mix optimisation.
• Build and grow direct booking revenue through targeted campaigns, partnerships, and repeat-guest programmes.
• Identify and convert new business opportunities (retreats, long-stay, events, corporate offsites, collaborations).
• Monitor competitor pricing and market trends; adjust strategy quickly to protect and grow market share.
• Operations & Service Delivery
• Oversee all daily operations: housekeeping, maintenance, guest services, security, and villa presentation standards.
• Ensure every guest experiences personalised, warm, and professional service from arrival to departure.
• Maintain high standards of cleanliness, maintenance, and presentation across all 18 suites and common areas.
• Manage guest feedback, complaints, and recovery in a way that protects reputation and encourages positive reviews.
• Coordinate with central support (reservations, finance, marketing) while retaining strong on-property decision-making authority.
• Team Leadership & Standards
• Lead, train, and develop a small on-site team to deliver consistent service excellence.
• Instill a revenue-aware culture — every team member understands how their actions impact occupancy and guest spend.
• Conduct regular performance reviews, shift briefings, and service standards training.
• Ensure compliance with local regulations, labour laws, and safety requirements.