Skill diminta
Attention to DetailCommunicationCustomer ServiceEnglishHousekeepingLeadership
Deskripsi
- Key Responsibilities
- Manage villa listings across e-commerce platforms (Airbnb, Booking.com, direct website)
- Optimize pricing, promotions, and digital strategy to boost occupancy and revenue
- Oversee daily villa operations: housekeeping, maintenance, check-in/out, and team coordination
- Act as the primary point of contact for guests before, during, and after their stay
- Handle guest communication via chat, email, and phone with empathy and professionalism
- Resolve guest issues and requests with a premium hospitality approach
- Prepare monthly performance reports (occupancy, revenue, guest reviews)
- Develop SOPs for operations and guest communication to improve team efficiency
Requirements
- Minimum 2 years of experience in hospitality, customer service, or e-commerce
- Familiarity with OTA platforms, PMS systems, and digital marketing tools
- Strong communication skills and ability to work independently
- Fluent in English (spoken and written)
- Leadership mindset with attention to detail