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Deskripsi
Deskripsi pekerjaan Villa Supervisor Sanur Balinest Villas
Job Descriptions
ROLE OVERVIEW : Maintain high-performing, profitable, and standardized operations across multiple villa teams while proactively identifying risks, inefficiencies, and performance gaps.
Oversee Senior managers and below. Spend at least a day a week with them to ensure proper training
Splitting the work within the teams in your area (who manages what villa) planning with the GM
Organising the workload of your managers (how many villas and which villas are under which manager) with GM
Salary sheets for housekeeping (you need to make sure every housekeeping is properly charge to which villa)
Coordinate the purchases for amenities and inventory. Get owner when needed and then approve purchases with the purchasing team.
Conduct Weekly and monthly performance reviews
Provide strategic guidance and coaching
Compare team performance across your area
Detect and improve any inconsistencies between teams
Recommend staffing adjustments with GM
Reallocate resources if needed, especially to coordinate days off and always consult with the general manager and approved by them
Address leadership gaps within the team
Assist your team with any petty cash issues
Managing petty cash, always make sur your team and yourself provides receipts to accounting team to get reimbursed
Report to higher management or owner for any higher operational expenses and maintenance needed, above 2.5 mil.
Ensure all villas and all employees follow the companies SOP's
Conduct spot inspections to enforce standards and correct or coach the team when needed
Audit inventory and maintenance log, your junior or senior manager should provide a list of inventory every month. This needs to be overlooked by you.
Review and help resolve guest complaints with the reservation team if needed
Review and resolve complaints from the owner.
Be active in the chats and make sure you address anything that is brought up to you by owners or higher management following inspections or anything else.
SCOPE OF LIMITATIONS : The Area manager needs approval from the general manager for any restructuring of management positions.
Qualifications
Minimum 3–5 years of proven experience in Villa Management, Hospitality Operations, or Multi-Property Management (experience as Senior Villa Manager or Operational Supervisor is preferred).