Areal Manager Canggu

Deskripsi pekerjaan Areal Manager Canggu Balinest Villas

Job Descriptions

• Oversee supervisors and spend some time with them to ensure proper training (at least once per week)
• Ensure housekeeping standards
• Conduct villa inspections with supervisor
• Monitor bookings and guest communications and help if needed
• Ensure check-in and check-out quality
• Assist supervisors in problem resolution with the guest in case of issues
• Escalate larger issues with the senior manager and the reservations team if needed, as well as higher management level
• Assist the supervisor on their day off or if they are not available
• Assist your colleagues when they have a day off and vis versa
• Cross-check with security in the morning if there are any emergencies or any feedback during the night
• Special concerns (VIP guests)
• Schedule the maintenance needed for the villas, like AC cleaning, and water heater maintenance for example
• Request to block the calendar for scheduled maintenance if needed with the reservations team
• Keep a log of all the maintenance that higher management will oversee and expect it to be filed, and updated daily
• Schedule emergency maintenance like leaks, contacting MEP, vendors, and coordinating with contractor
• Keep an inventory up to date every month of every villa
• This inventory has to be submitted to senior or area manager every month
• Purchasing has to be made on monthly basis (e.g., you can't purchase a certain product for 3 months in advance)
• For bigger purchases, involve senior or area manager and ALWAYS have owner approval if it goes over the maximum of 2.5mil. The area manager will take care of owner communications
• When using petty cash, always provide the receipt to accounting to get refunded the amount spent. A group will be opened for petty cash management, you send your receipt and accounting team will top up your petty cash