Waiter

Job Description: Service Staff (Bar & Restaurant)

Location

• Mad Monkey Gili Trawangan
• Position Summary

The Service Staff is responsible for providing friendly, efficient, and professional service to guests in the bar and restaurant. This role helps create a fun, welcoming atmosphere while ensuring food and beverages are served accurately and promptly.

• Key Responsibilities
• Welcome guests with a positive and friendly attitude.
• Take food and beverage orders accurately using the POS system.
• Serve food and drinks promptly while maintaining high service standards.
• Recommend menu items, daily specials, and promotions to guests.
• Prepare basic beverages and assist bartenders when required.
• Monitor guest satisfaction and resolve minor concerns professionally.
• Clear and reset tables efficiently to maintain a clean dining area.
• Maintain cleanliness and hygiene of the restaurant, bar, and service stations.
• Handle cash and card payments accurately according to company procedures.
• Restock service stations, glassware, cutlery, and bar supplies.
• Follow food safety, hygiene, and health & safety standards.
• Support team members during busy service periods.
• Assist with opening and closing duties, including cleaning and stock checks.
• Promote Mad Monkey events, activities, and special offers to guests.

Requirements

• Previous experience in a restaurant, bar, café, or hospitality environment is preferred.
• Strong communication and customer service skills.
• Friendly, energetic, and able to work in a fast-paced environment.
• Basic English communication skills; additional languages are an advantage.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• Team-oriented with a positive attitude and willingness to learn.
• Physically fit and able to stand for long periods and carry trays safely.