Account Collection Officer

Monitor and manage assigned accounts to identify overdue payments, outstanding debts, and potential collection risks.

Conduct direct collection activities, including contacting customers, following up on overdue payments, negotiating repayment arrangements, and securing payment commitments.

• Develop and implement effective collection strategies to improve recovery rates and minimize outstanding receivables.
• Conduct customer visits and coordinate with relevant parties to resolve payment issues and facilitate debt recovery.
• Maintain accurate and up-to-date records of account status, collection activities, payment commitments, and follow-up actions.

Analyze collection performance and prepare periodic reports on overdue accounts, recovery progress, and outstanding receivables using Microsoft Excel.

• Coordinate with internal departments to address collection issues and ensure appropriate follow-up on unresolved accounts.
• Bachelor's or Master's degree in Law (preferred) or a related field.
• Minimum 1–3 years of relevant working experience in collection, debt recovery, or receivables management.

Proven experience in direct collection activities, including payment follow-ups, collection negotiations, and handling overdue accounts. Candidates with administrative-only collection experience are not preferred.

• Experience in B2B collection, preferably in the banking, financial services, or multifinance industry.
• Proficient in Microsoft Excel, particularly PivotTables, Vlookup, and Xlookup for data analysis and collection reporting.
• Strong communication, negotiation, analytical, and problem-solving skills.
• Good understanding of debt collection procedures, legal aspects of debt recovery, and financial documentation.
• Willing to conduct customer visits and travel as required, with placement flexibility across Indonesia.