Skill diminta
CommunicationEnglishNegotiationSwift
Gaji pasar untuk posisi ini
Median Rp7,5 jt/bulan · rentang umum Rp5,5 jt – Rp8,6 jt
Berdasarkan 271 lowongan Account Management se-Indonesia (semua level).
Lihat data gaji selengkapnya →Deskripsi
Tanggung Jawab
About the role
- Account Management is responsible for
- managing clients (merchants) with empathy
- to understand their needs,
- resolving issues in this area with agility
- , and
- maintaining trust through absolute honesty
- , as well as working collaboratively with other ESB’s teams.
What you’ll do (Responsibilities)
- Build and maintain lasting relationships with clients and partners by understanding their focus and anticipating their needs,
- anchored in empathy
- to truly connect with their goals and
- honesty to maintain complete trust.
- Negotiate effectively with clients, solve any problems, and make sure deadlines are met with speed and
- agility when unexpected hurdles arise.
- Solve problems for clients by understanding and exceeding their expectations through responsive listening and fast, adaptable solutions.
- Follow-up with clients regularly to ensure needs are being met and opportunities are being identified, utilizing transparent communication.
Apply an understanding of how creative roles complement other departments, such as data management, by fostering transparent collaboration and swift internal coordination.
- Present new feature products and new campaigns to clients clearly, relying on absolute
- transparency and integrity regarding their value.
Kualifikasi
What capabilities you’ll need (Requirements)
- Bachelor’s degree (or equivalent) in Business, Management, Marketing, Communication, or a related discipline.
- Minimum 1–2 years of experience in Account Management, Client Success, Business Development, or a related role.
- Experience working in a SaaS, technology, POS, fintech, or F&B technology company will be an advantage.
- Strong relationship-building, negotiation, problem-solving, and client management skills,
- driven by empathy
- to understand merchant needs and
- honesty to build trusted partnerships.
- Good command of English, both written and spoken.
- Able to communicate and collaborate effectively with cross-functional teams
- with speed and agility.
- Data-driven and capable of analyzing client performance to identify opportunities for business growth.
- Proactive, target-oriented, and able to manage multiple client accounts simultaneously.
- Willingness to travel as needed to meet with clients and prospects.