Skill diminta
AccurateCommunicationCustomer ServiceMultitasking
Deskripsi
About the role
The Academy Administrator is responsible for managing daily administrative operations, customer service, and scheduling activities to ensure smooth coordination between clients and coaches. This role plays a key part in delivering a seamless customer experience, maintaining accurate booking systems, and supporting program execution.
- Key responsibilities
- Provide customer service and handle day-to-day client interactions in a professional and friendly manner
- Manage customer bookings, including new reservations, cancellations, and schedule adjustments
- Communicate clearly with clients regarding bookings, updates, and general inquiries
- Create, organize, and oversee daily and weekly class schedules to ensure smooth operations
- Process customer payments and ensure all transactions are recorded accurately
- Input and update new programs, classes, and packages into the booking system
- Coordinate closely with coaches regarding schedules, changes, and operational updates
- About you
- Experience in administration or customer service is a plus
- Strong communication and organizational skills
- Detail-oriented with good multitasking ability
- Comfortable using basic computer tools and booking systems
- Friendly, reliable, and service-oriented
- Having a background in padel or the sports industry is a plus