Skill diminta
CommunicationCustomer SupportEnglish
Deskripsi
Deskripsi pekerjaan B2B Operation Support Staffinc Affiliate - Sri Wulan Dari
Deskripsi Pekerjaan
- Act as the primary operational support for the B2B Hotel API business.
- Bridge communication between Market Management (MM), B2B commercial, CS, and other internal stakeholders.
- Assist the MM team in checking hotel mapping, availability, content, and distribution-related issues within b2b affiliate.
- Handle daily operational inquiries from internal teams regarding hotel API performance and partner-related issues.
- Coordinate with suppliers and internal teams to ensure timely issue resolution and follow-up.
- Track ongoing issues, maintain proper documentation, and provide regular status updates to stakeholders.
- Perform ad-hoc operational tasks related to B2B Hotel API as required.
Qualification
- 1–3 years of experience in operations, customer support, OTA, or API-related roles is preferred.
- Good understanding of hotel operations is an advantage.
- Strong coordination with the ability to work across multiple teams.
- Comfortable working with operational dashboards and spreadsheets
- Good written and spoken English.