Skill diminta
AccurateBPJSCommunicationEnglishGoogle WorkspaceMicrosoft Office
Deskripsi
About the role
This is a B2B Travel Operations & Reservations Executive position based in Bali, supporting a Singapore-based Destination Management Company. You will handle daily enquiries and requests from travel agents in Indonesia and other countries, coordinate travel services and packages, and maintain strong relationships with B2B travel agency partners.
- Key responsibilities
- Handle daily enquiries and requests received from travel agents in Indonesia and other countries
- Respond to agent enquiries professionally and within the required turnaround time
- Provide and coordinate Singapore travel rates, packages, hotels, tours and transfers
- Handle Bali inbound enquiries, including hotels, tours, transfers, activities and packages
- Prepare quotations and proposals based on agent requirements
- Coordinate with hotels, suppliers, transport companies and other service providers for rates and availability
- Follow up on pending quotations, bookings and confirmations
- Maintain accurate booking and enquiry records
- Coordinate with the operations and reservations team to ensure smooth handling of bookings
- Build and maintain good working relationships with B2B travel agents
- About you
- Previous experience in travel agency, DMC, hotel reservations, tour operations or travel operations is preferred
- Good knowledge of Bali tourism and travel products
- Good communication skills in English and Bahasa Indonesia
- Good written communication skills for email and WhatsApp communication
- Good computer skills and familiarity with MS Office / Google Workspace
- Strong follow-up and coordination skills
- Able to work independently and manage multiple enquiries at the same time
- Customer-service oriented with a professional attitude
- Willing to meet travel agents and business partners in Bali when required
Benefits
- Health benefits
- BPJS benefits
- Opportunity to work with an international Singapore-based travel company
- Exposure to both Singapore and Bali inbound travel business
- Career growth opportunities within the company
About us
We are a Singapore-based Destination Management Company (DMC) with operations in Bali and other key destinations in Asia. We work closely with travel agencies and B2B partners to provide hotel rates, tours, transfers, packages and destination services.