Clinic Supervisor

Tanggung Jawab

Bumame is a pioneering healthcare services provider dedicated to democratizing access to high-quality care while keeping it affordable. We leverage technology and innovation to deliver seamless, personalized healthcare experiences.

Bumame is looking for a Clinic Supervisor to join our Operations team as we expand our outreach and services. Clinic Supervisor is responsible for managing day-to-day clinic operations to ensure efficient service delivery, high-quality patient care, and optimal business performance. This role oversees operational processes, drives cross-selling initiatives, ensures inventory accuracy, and continuously improves customer experience in collaboration with our Operations, Growth, and Marketing teams.

Job Description

• Execute and oversee daily clinic operations, ensuring smooth patient flow and adherence to service standards
• Accountable for managing routine operational tasks and resolving basic issues
• Ensure compliance with clinic policies, procedures, and healthcare regulations
• Drive clinic revenue through effective cross-selling of services and products
• Execute promotional campaigns and ensure frontline staff are aligned with sales initiatives
• Ensure a high standard of patient experience across all touchpoints
• Handle customer feedback and resolve escalated complaints effectively
• Maintain accurate inventory records and ensure availability of medical and non-medical supplies
• Collaborate with doctors, nurses, administrative staff, and management
• Support communication between clinic teams and stakeholders
• Analyze problems, identify root causes, and implement practical solutions

Kualifikasi

• Bachelor’s degree in any relevant field (operations, business, healthcare management preferred)
• 4–6 years experience managing service operations
• 2–3 years experience leading cross-functional teams
• Ability to manage multiple service workflows simultaneously
• Strong customer experience management capability
• Experience coordinating different service teams or departments
• Ability to prioritize and schedule different service types
• Strong communication and coordination across teams
• Experience working in premium service environments is preferred
• Ability to manage moderate operational complexity relevant field (operations, management, healthcare, hospitality, etc.)