Cloud Support (L1)

Deskripsi pekerjaan Cloud Support (L1) Pt. Era Awan Digital (eranyacloud)

Eranyacloud is a cloud service provider by PT Era Awan Digital, established in 2020, and is a subsidiary of PT Era Digital Media Tbk. Eranyacloud are eager to bring you a new cloud platform to Indonesia. And we’re excited to give you a whole new experience in your Cloud business. Faster, easier, and fully automated.

Role Description

This is a full-time, shift-based role for an L1 Cloud Support Specialist, 24x7. The role involves providing technical and customer support, troubleshooting issues, and ensuring smooth client communication. The L1 Cloud Support Specialist will utilize analytical skills to address challenges and enhance cloud business operations.

Qualifications

• Fresh graduate or 1 year of experience in technical support ( Experience in the cloud industry would be a plus).
• Bachelor’s degree in computer science or information technology.
• Previous work experience in technical support in the same field or same business.
• Fundamentals of virtualization and cloud services.
• Fundamentals of various operating systems (Windows Server, Linux)
• Fundamentals of databases, web services, and API.
• Excellent communication skills.
• Experience in Customer Support and Troubleshooting.
• Capability to handle technical issues remotely.
• Problem-solving abilities and attention to detail.
• Knowledge of cloud computing principles.