Skill diminta
AWSAccurateDeliveryLeadershipLinuxMentoringStakeholder ManagementTroubleshooting
Deskripsi
Role Purpose
The Cluster Operations Lead - ICT is responsible for end-to-end operational performance, technical reliability, and governance of ICT infrastructure across multiple data centre sites within a defined cluster. The role combines strong hands-on technical expertise in data center technology operations with leadership of site and cluster operations to ensure high availability, performance, and compliance with client and organizational standards.
- Key Responsibilities
- ICT Operations & Service Continuity
- Lead incident, problem, and change management aligned to ITIL practices
- Troubleshoot complex, non-standard faults across servers, networks, and systems
- Support root cause analysis and implement preventive measures
- Ensure BCP/DR plans are maintained and tested
- Technical Leadership & Engineering Oversight
- Act as technical authority for ICT systems and infrastructure decisions
- Provide hands-on expertise in server hardware, GPU infrastructure, Linux systems, and network environments
- Oversee lifecycle management, upgrades, and technical standards adherence
- Maintain accurate system documentation and asset records
- Cluster Operations & Governance
- Coordinate operations across multiple data center sites
- Drive operational governance, change control, and escalation management
- Optimize DCIT operational processes and drive continuous improvement
- Support commissioning, handover, and large-scale data center delivery
- Team Leadership & Capability Building
- Lead and develop technical teams across sites
- Define KPIs, assign tasks, and ensure effective workforce planning
- Provide technical training, mentoring, and capability development
- Ensure effective escalation paths and coverage models
- Vendor & Stakeholder Management
- Act as primary ICT interface for clients, vendors, and auditors
- Collaborate with Facilities, Security, and project teams
- Manage regional initiatives involving multiple teams and stakeholders
- Risk, Compliance & Security
- Ensure cybersecurity, patching, and access controls are enforced
- Support audits, risk assessments, and compliance activities
- Skills & Experience Required
- Strong hands-on experience in data center ICT environments
- Deep knowledge of server hardware, GPU devices, and Linux systems
- Strong understanding of large-scale network architecture and troubleshooting
- Proven experience in managing multi-site operations and teams
- Strong analytical, troubleshooting, and decision-making capabilities
- Experience in data center commissioning and operations optimization
Qualifications
- Bachelor's degree in IT, Engineering, or related field (preferred)
- ITIL certification or equivalent operational framework knowledge
- Relevant technical certifications (e.g., CCNP, CISSP, VMware, Microsoft, AWS) are advantageous
- Experience Level
- 8-12+ years in ICT/data center operations
- 3-5+ years in leadership roles managing complex or regional operations