Community Management Associate at RESERVE by City Padel

Tanggung Jawab

• As our
• Community Management Officer
• , you will become
• the bridge between Reserve by City Padel and the wider padel community.

Community Relationship

Build and maintain strong relationships with padel clubs, community leaders, members, corporate communities, and potential partners.

Community Engagement

Create and execute community engagement initiatives such as fun play, open match, club night, member gathering, and community-based activations.

Community Acquisition

Support the acquisition of new players, members, academy participants, and club partners through direct engagement and relationship-building.

Event & Activation Support

Assist the execution of tournaments, community events, brand collaborations, and post-launch activations to strengthen Reserve’s presence in the padel ecosystem.

Member Experience

Ensure every community interaction reflects Reserve’s premium, welcoming, and lifestyle-driven brand experience.

Community Database Management

Maintain community records, contact lists, attendance data, feedback, and engagement history for future activation planning.

Feedback & Insight Collection

Gather insights from players, members, clubs, and communities to help the team improve programs, services, and customer experience.

Collaboration with Internal Team

Coordinate with Operations, Academy, Marketing, and Event teams to ensure community programs are well-executed and aligned with Reserve’s business goals.

Kualifikasi

• Based in Surabaya
• Graduate of Bachelor’s Degree in Communication, Marketing, Management, Sport Management, or related fields is preferred
• Experience in Community Management, Event Activation, Partnership, or Sport & Lifestyle Community for min. 1–2 years
• Strong interpersonal skill with ability to approach, engage, and maintain relationships with padel clubs, members, and community leaders
• Excellent understanding of sport, wellness, lifestyle, and community-driven business
• Confident to communicate with members, KOLs, partners, and high-value customers
• Highly organized in managing community database, event schedules, communication groups, and member follow-ups
• Willing to work hands-on during community events, tournaments, club activations, and weekend activities
• Passionate about building relationships and creating memorable customer experience