Customer Insight Associate

About The Role

As our Astronaut, your missions are

As a customer insight Associate, your task is to extracts and analyzes qualitative and quantitative customer data to uncover operational friction, complaints behaviour, and actionable trends across customer touchpoints to increases ASTRO customer experience.

VoC Program Management

Synthesize Voice of Customer (VoC) data from multi-channel surveys, social sentiment, and chat logs across core metrics (CSAT, CES, First Contact Resolution).

Root-Cause & Funnel Analysis

Perform deep-dive analytics to isolate user pain points, purchase drop-offs, and order cancellation drivers using quantitative metrics cross-referenced with qualitative feedback.

Dashboard Design & Reporting

Build and maintain automated, interactive dashboards for department heads and product leads to monitor customer friction points in real time.

Insight-to-Action Strategy

Translate customer complaint data into narrative presentations with actionable recommendations for Product, Marketing, and Operations teams to boost customer retention.

Requirements

In order to launch the missions successfully, you need to have

Educational Background

Bachelor's degree in Data Analytics, Statistics, Computer Science, Information Systems, or Economics.

Experience

2 - 3 years in customer insights, business intelligence, or product analytics within customer-facing digital ecosystems.

Technical Stack

BI/Visualization tools (Looker Studio, Tableau, Power BI), Python/R for basic data manipulation and NLP sentiment analysis, and survey platforms (Qualtrics, Typeform, Sprinklr).

Analytical Methodologies

Proven experience using VoC metrics (NPS, CSAT, CES, FCR), cohort analysis, customer churn modeling, and funnel drop-off diagnostics.

Behavioral Competencies

Strong data storytelling (converting raw data into executive slides), customer-centric mindset, and business communication