Indonesia
Rp64 jt – Rp76,8 jt23 hari lalu
Job description for Customer Relations Officer at Soilbuild Construction Group Limited
The primary role of a Customer Relations Officer (CRO) at an HDB Building Service Centre (BSC) is to serve as the main point of contact for residents regarding project-related matters, primarily housing defects and resident feedback. The CRO is responsible for ensuring that all issues are addressed and resolved in a timely manner.
Resident Liaison & Feedback Management
Attend to and resolve residents’ feedback, complaints, and general phone/walk-in enquiries at the BSC.
Maintain proper hardcopy and online documentation/recordings of defects via the mandatory digital portal submissions.
Coordinate and arrange formal unit defect inspection appointments between residents, the technical site team, and subcontractors.
Monitor and coordinate with subcontractors to ensure all reported defects are completely resolved within the strict HDB service standard of 14 calendar days. Compile clear before-and-after photographs of completed rectification works.
Public Relations & Administration
Draft, reply to, and distribute official resident communications, messaging, letters, and update notices.
Execute any other clerical, reporting, or public relations duties as explicitly instructed by the Superintending Officer's Representative and project management team.
Provide clerical and administrative support, including document filing, management of official correspondence, and updating site logs.
Minimum pass in at least 5 subjects, including English, at GCE "O" Level OR possess a valid Nitec Certificate.
Capable of communicating effectively and clearly in English plus at least one other Singapore official language (Mandarin, Malay, or Tamil). We are seeking candidates proficient in Mandarin/Malay/Tamil to effectively communicate with Mandarin/Malay/Tamil-speaking clients.
Prior customer relations work experience is highly preferred.
Strong public relations skills with the ability to handle challenging phone enquiries and face-to-face feedback competently
Must be proficient in basic computer software for data entry, defect recording, and online tracking systems
5.5 work week (Monday to Saturday). Full-day attendance on Saturdays is mandatory to facilitate residents’ defect inspection appointments.
Candidate selection is strictly conditional; the candidate's Curriculum Vitae (CV) must be submitted to and approved by the SO Rep prior to official deployment.
The CRO must be actively deployed on-site for at least 20 days within a calendar month to be recognized as fulfilling the contract month.
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