Skill diminta
AccurateCommunicationCustomer Service
Gaji pasar untuk posisi ini
Median Rp3,4 jt/bulan · rentang umum Rp2,5 jt – Rp4,5 jt
Berdasarkan 480 lowongan Customer Support se-Indonesia (semua level).
Lihat data gaji selengkapnya →Deskripsi
Requirements
- Diploma/Bachelor’s degree with 1–2 years of experience in Customer Service.
- Familiarity with Zendesk or other contact center platforms.
- Strong problem-solving, communication, and decision-making skills.
- Able to work shifts, including weekends and public holidays.
Key Responsibilities
- Handle and resolve customer inquiries and complaints across platforms (WhatsApp, Instagram, Email, KK App, Twitter) via Zendesk.
- Escalate unresolved cases to relevant departments with a sense of urgency and professionalism.
- Maintain deep knowledge of company products and services to provide accurate and helpful responses.
- Contribute to regular customer service reporting and analysis.
- Support team leads in improving communication standards and procedures.