Skill diminta
Customer ServiceCustomer SupportEnglish
Deskripsi
- Deskripsi pekerjaan Customer Service Computer Automasi Digital Solusindo
- ·Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- ·Prompt respond to customer inquiries.
- ·Communicating with customers through emails and phone.
- ·Acknowledging and resolving customer complaints.
- ·Knowing the products in general so that can answer initial questions.
- ·Processing orders, forms, applications, and requests.
- ·Keeping records of customer interactions, transactions, comments and complaints.
- ·Communicating and coordinating with colleagues as necessary.
- ·Providing feedback on the efficiency of the customer service process.
- ·Ensure customer satisfaction and provide professional customer support.
- ·Examining customers' faulty units and identifying the cause of units breakdowns (can liaise with service centre).
- Knowledge of digital marketing is a plus
- English is a MUST