Customer Service - Surabaya Based

Deskripsi pekerjaan Customer Service - Surabaya Based PT. Intitrans Multi Sarana

We are looking for a highly motivated and detail-oriented Customer Service professional to join our Freight Forwarding team. The ideal candidate will serve as the primary point of contact for our clients, ensuring exceptional service and smooth coordination of shipments. This role involves close collaboration with internal departments, overseas agents, and customers to guarantee timely and efficient cargo movement.

Key Responsibilities

• Handle customer inquiries via phone, email, and other communication channels professionally and promptly.
• Coordinate and monitor shipment activities (air, sea, and land freight), ensuring accurate and timely updates to customers.
• Liaise with operations, documentation, and sales teams to ensure seamless end-to-end service.
• Maintain strong relationships with existing clients and actively support their logistical needs.
• Prepare shipping documents and ensure compliance with international trade regulations.
• Track and resolve customer complaints or issues, ensuring customer satisfaction.
• Assist in billing and invoicing coordination related to shipments.
• Keep accurate records of customer interactions and transactions in the company system.
• Support the development and improvement of customer service procedures and processes.

Qualifications

Fresh Graduate are welcome!

But if you have minimum of 1–2 years of experience in a Customer Service role within a Freight Forwarding, Logistics, or Shipping company (preferred).

• Bachelor’s degree in Logistics, International Business, or a related field is an advantage.
• Strong knowledge of freight forwarding operations, including documentation and cargo handling procedures.
• Excellent communication skills in English (both verbal and written).
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficient in Microsoft Office (Excel, Word, Outlook) and experience with logistics software systems is a plus.
• Customer-oriented mindset with strong problem-solving skills.
• High attention to detail and a proactive attitude.
• Ability to work both independently and as part of a team.