Lowongan › Customer Service & Documentation
Customer Service & Documentation
Skill diminta
Customer ServiceShipping
Deskripsi
- Customer Service Export
- Key Responsibilities
- Handle export booking inquiries from customers.
- Provide vessel schedules, ETD/ETA, transit time, and cut-off information.
- Arrange booking with shipping lines or NVOCCs.
- Confirm booking status and space availability.
- Send Booking Confirmation to customers.
- Remind customers of documentation closing and cargo cut-off deadlines.
- Monitor shipment progress from booking until vessel departure.
- Inform customers of schedule changes, delays, rollovers, or cancellations.
- Respond to customer inquiries and resolve shipment-related issues.
- Provide regular shipment status updates.
- Maintain good relationships with customers.
- Prepare shipment reports and customer service reports as required.
- Export Documentation
- Key Responsibilities
- Receive and review Shipping Instructions (SI) from customers.
- Verify the accuracy and completeness of shipping documents.
- Prepare Draft Bill of Lading (Draft B/L).
- Send Draft B/L to customers for approval.
- Revise the Draft B/L based on customer feedback.
- Issue Final Bill of Lading
- Submit Shipping Instructions to shipping lines or NVOCCs.
- Prepare and submit Verified Gross Mass (VGM) when required.
- Prepare and submit export cargo manifest.
- Process House Bill of Lading (HBL) and/or Master Bill of Lading (MBL).
- Send pre-alert documents to overseas agents.
- Coordinate with overseas agents regarding shipment documentation.
- Ensure compliance with shipping line and customs documentation requirements.
- Archive shipment files and documentation.
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