Customer Service E Commerce Surakarta

Customer Service E Commerce Surakarta - Solo Grand Mall

Qualification

• -Minimum D3 any Major.
• -Minimum GPA 2,75
• -Experience Minimum 1 year in Call Center
• -Fresh Graduate are Welcome.
• -Communicative.
• -Willing to work in Shifting Schedule including weekend and Public Holiday.
• -Willing to place in SURAKARTA (SOLO RAYA)

Responsibilities

• -Answering an Incoming Calls, Chats and Respond to Emails.
• -Handle Customer Inquiries by Email and Social Media.
• -Provide Customers about Product and Service Information.
• -Identify and Escalate Priority Issues.
• -Documenting All Call Information According to Standard Operating Procedures.
• -Complete All Call Logs.
• -Updating customers profile into computer.
• -Conduct customer surveys to ascertain level of customer service.