Customer Service

Tanggung Jawab

• Handle customer inquiries and complaints through live chat in a timely, professional, and empathetic manner.
• Provide accurate information regarding products, services, account status, and company policies.
• Resolve customer issues at the first point of contact or escalate complex cases to the appropriate team.
• Maintain a high level of customer satisfaction while meeting service quality and productivity KPIs.
• Document all customer interactions accurately in the CRM or ticketing system.
• Collaborate with internal teams to ensure prompt issue resolution and a seamless customer experience.

Follow company policies, SOPs, and regulatory requirements in every customer interaction. Continuously identify opportunities to improve customer experience and operational efficiency.

Kualifikasi

• Minimum 1 year of experience as a Customer Service Representative, preferably in a fintech, banking, e-commerce, or technology company.
• Proven experience in handling customer inquiries via live chat as the primary communication channel.
• Excellent written communication skills with strong grammar and typing accuracy.

Strong problem-solving skills and the ability to handle customer complaints professionally. Able to multitask and manage multiple chat conversations simultaneously.

• Customer-oriented with a positive attitude and excellent interpersonal skills.
• Familiar with CRM systems, ticketing platforms, or customer support tools.
• Willing to work on a rotating shift schedule, including weekends and public holidays if required.
• Proficient in Microsoft Office or Google Workspace.
• Bachelor's degree or Diploma in any discipline is preferred.