Customer Service (Night Shift)

Job description for Customer Service (Night Shift) at Mac Marketing

Responsibilities

• Answer incoming calls and address customer inquiries in both English and Vietnamese.
• Receive and respond to customer’s feedback.
• Identifying and assessing customer needs to achieve satisfaction.
• Resolve customer issues and complaints promptly, professionally, and politely.
• Assist other departments within the company as needed.
• Working Hours
• Shift 1: 8:00 PM – 4:00 AM
• 5.5 days per week

Requirements

Experienced in customer care or call centers is an advantage.

Excellent communication skills (listening, speaking). Good English communication skills are a strong advantage. (English level IELTS 5.5 – 6.0 or equivalent)

• Empathy, patience, problem-solving skills, and the ability to work well in a team environment
• Skills in using computers and office software (Excel, Word).
• Own a laptop/PC to support Work From Home (WFH) in case of emergencies.
• Have responsibility, adaptability, and the ability to handle work pressure.

Due to the nature of night shifts, the ability to manage schedules and workloads is necessary to maintain health and well-being for nighttime work.

Benefits

• Monthly KPI bonuses based on performance
• Monthly meal and fuel allowance
• Dynamic, friendly and professional working environment
• Opportunities for training, skill development and long-term career growth
• Opportunities to collaborate with teams in both Vietnam and the USA
• Annual company trips, team-building activities and internal events
• Holiday bonuses and 13th-month salary according to company policy

Full participation in social insurance, health insurance and unemployment insurance (BHXH, BHYT, BHTN) after probation in accordance with Labor Law

Necessary equipment and job-related resources are provided