Skill diminta
AccurateCommunicationDeliveryEnglishMicrosoft ExcelMicrosoft WordPresentationShippingTeamworkTime Management
Gaji pasar untuk posisi ini
Median Rp3,4 jt/bulan · rentang umum Rp2,5 jt – Rp4,5 jt
Berdasarkan 479 lowongan Customer Support se-Indonesia (semua level).
Lihat data gaji selengkapnya →Deskripsi
Deskripsi pekerjaan CUSTOMER SERVICE Jalak Kargo Logistik
Job Responsibilities
- Managing customer inquiries, coordinating and handling airfreight and ocean freight shipments from end to end.
- Act as the primary point of contact for customers regarding the inquiries and shipments.
- Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes.
- Maintain accurate records of all transactions and communications related to airfreight and ocean freight shipments.
- Work closely with the teams to provide a seamless customer experience.
- Assist in the development of operational improvements to enhance service delivery.
- Other responsibilities as needed.
Requirment
- Education: Minimum Bachelor Degree in any field
- Have problem-solving skill
- Have good teamwork
- Fresh graduated are welcome.
- Experience in handling export-import clients is point plus.
- The ability to influence and negotiate with customers.
- Computer and Software : Excellent PC skills with emphasis on presentation and modelling (Word, Power Point, Excel).·
- Good English communication skills
- Good time management and ability to manage work priorities.
- Able to solve immediate problems and fast response.
- Have a reference customer for Logistic Industry