Skill diminta
Customer ServiceEnglishLogisticsProcurementShipping
Deskripsi
WORKING LOCATION
: JB Tower 11, Central Jakarta City
ABOUT SOCOMEC
A family-owned industrial group, SOCOMEC has been designing, manufacturing and marketing electrical equipment: UPS systems, measurement stations, energy storage, switches, transfer switching equipment, etc. for over a century.
With great expertise in critical applications (industry, infrastructure, health, data centres, energy and buildings), SOCOMEC is an innovative player in the energy transition and renewable energies.
With 12 production sites, 30 subsidiaries, products and services distributed in 80 countries by over 100 distributors, SOCOMEC supports companies for even safer, more flexible and more efficient energy.
Visit our website at www.socomec.com
RESPONSIBILITIES
- Order Processing
- Contract review: control of customer status, prices, products and conditions
Sales Order entry for Indonesia orders (direct accounts, distributors, intercompany orders), ensure order entered timely and accurately, provide Order acknowledgement timely
- Control of stock availability (if stock on-site)
- Customer order follow-up (internal / external), ensure order fulfillment / shipments according to customer requests.
Coordination with Service operations when Services are included (installation, commissioning…) and in the case of a project with the project leader
- Coordinate and liaise with colleagues local and overseas to ensure smooth cooperation for customer service activities
- Back up for CIM (service orders)
- Back up any other customer service when needed
- Purchasing Management
- Purchase Order entry and shipment follow up
- Control of suppliers' invoices and transfer to accounting timely
- Work with planning team on executing the shipment orders
- Responsible to follow-up together with planning team on part availability and coverage
- Logistics
- Organization of transport with shippers
- Organization of customs formalities (if any)
- Coordination of operations with 3PL (if any)
- Preparation of shipping documents
- Liaise with logistics team on shipment issues
- Take part in annual stock take and cycle counting when needed
- Work with Southeast Asia Pacific logistics manager and local logistics team for inbound and outbound shipment both for Indonesia
- Manage import & export, customs clearance preparation.
- Customer relationship management
- Response to customers' enquiries regarding processing sales orders
- Administration of customer claims and returns
- Expediting customers’ orders, and escalate to manager where necessary
Responsible in interacting with various stake holders (customers, factories, planners, warehousing, logistics, forwarders) to meet customer deliveries schedule and special request
- Work closely with sales team on all order related customer needs
- Master Data Management
- Master Data management (customer / customs / transportation / article)
- Backlog follow up
- Monitoring of backlog, jointly with Sales and Finance departments
- Work closely with customer service team and manager to close outstanding backlog
- Invoicing
- Customer invoicing
- Ensure customers’ orders are invoiced on time
- Follow-up with suppliers for any invoice discrepancies
- Issuance of credit notes where necessary
- Generate local order reports for order booking & invoicing, sales force reports
REQUIREMENTS
- Bachelor degree in International Trade, business management or equivalent
- 5+ years working experience in customer services, logistics functions in international environment
- Experience in planning and procurement of inventory preferred
- Ability to speak and write professional English due to work requirement to communicate with Southeast asia pacific team