Customer Service Representative (CSR)

Tanggung Jawab

Join our dynamic team as an on-site, full-time Customer Service Representative (CSR) and embark on a rewarding career path! We are seeking a dedicated and empathetic individual with 1-3 years of experience to provide exceptional support to our valued customers. As a CSR, you will be the primary point of contact, resolving inquiries, troubleshooting issues, and ensuring a positive customer experience. This role offers a stable, career-focused environment within our vibrant office setting. We offer competitive compensation, opportunities for professional growth, and a supportive team culture. If you are a natural problem-solver with excellent communication skills and a passion for helping others, we encourage you to apply and become an integral part of our success.

Kualifikasi

• 1-3 years of proven experience in a customer service role.
• Demonstrated empathy and patience in handling customer interactions.
• Excellent active listening and verbal/written communication skills.
• Proficiency in using CRM software for customer management and issue tracking.
• Solid understanding of product knowledge or the ability to acquire it quickly.
• Strong problem-solving abilities to effectively address customer concerns.
• Adaptability to changing customer needs and service procedures.
• Ability to work effectively in an on-site office environment.