Customer Service

Spark Operations Technology

establish a hyperscale AI Data Center in Batam, Indonesia, leveraging strategic location advantages, reliable energy infrastructure, and strong technical collaboration. The investment is structured in three phases, supported technically by Range Data, China's largest AI data center company.

Location: Nongsa, Batam, Indonesia. selected for its strategic proximity to regional markets, particularly Singapore, developed infrastructure, competitive land costs, supportive regulatory environment, and availability of skilled workforce. Total land acquisition of 30 hectares, starting with an initial 10 hectares in Phase 1.

• I. Job Responsibilities
• Customer Project Coordination

Act as the primary point of contact for clients by collecting, analyzing, and following up on customer requirements. Apply project management methodologies to ensure customer issues are resolved efficiently and effectively.

Service Project Management

Manage the entire lifecycle of customer service projects, including implementation and delivery, system upgrades, migration, and special optimization projects. Develop project plans, monitor schedules, and manage project risks.

• Customer Relationship Management
• Conduct regular customer follow-ups and satisfaction surveys to establish and maintain strong, long-term customer relationships.
• Issue Escalation and Coordination
• Coordinate with internal teams, including R&D, Product, and Operations, to facilitate the timely resolution of complex customer issues.
• Service Process Optimization
• Continuously optimize customer service processes based on PMP best practices to improve service delivery efficiency and quality.
• Project Documentation Management
• Prepare, maintain, archive, and update all service project documentation to ensure complete, accurate, and traceable project records.