Customer Service Specialist

Job Requirements

• Proven experience in
• customer service or social media management
• , preferably within the Retail, F&B, and hospitality industry.
• A diploma or bachelor’s degree in Communication Studies, Literature, or a related field.
• Excellent written and verbal communication skills in English, with a strong emphasis on
• grammar and spelling
• Familiarity with various social media platforms (e.g., Instagram, Facebook, WhatsApp, Twitter, TikTok) and also
• zendesk platform
• Ability to
• empathize with customers
• and handle difficult situations with professionalism and a positive attitude.
• Strong
• problem-solving skills
• and the ability to escalate issues appropriately.
• Detail-oriented with strong
• organizational and reporting skills
• Ability to work independently and as part of a team in a fast-paced environment also willing to
• work shifts.

Job Description

• Manage customer inquiries and complaints
• across all social media platforms to provide necessary information, enhance engagement, and maintain the company's brand image.
• Escalate customer inquiries and complaints
• from social media platforms to relevant stakeholders to improve in-store service.
• Compile all customer feedback and reviews
• from various platforms/marketplace aggregators for regular reporting and further insightful analysis.