Skill diminta
CommunicationCustomer ServiceEnglish
Deskripsi
Tanggung Jawab
- Be the first point of contact for customers and drivers via all communication channels.
- Resolve customer and driver issues with empathy, professionalism, and speed.
- Provide product information and recommend the best solutions for customer and driver needs.
- Collect customer/driver feedback and conduct satisfaction surveys to continuously improve our services.
- Support promotional campaigns and customer loyalty programs.
- Document customer and driver interactions and collaborate with internal teams to enhance the overall experience.
Kualifikasi
- Minimum Bachelor’s Degree (S1)
- Prior experience in ride-hailing, transportation, or mobility services will be a plus.
- Fluent in English (spoken & written)
- Be willing to work assigned shifts (including holidays and public holidays), to support 24/7 operations.
- Minimum 1–2 years of experience in Customer Service
- Strong communication and interpersonal skills
- Problem-solving mindset and customer-oriented attitude
- Able to work under pressure and in a fast-paced environment