Skill diminta
Front OfficeHousekeepingMicrosoft Office
Deskripsi
About the role
- A hospitality role focused on guest services and concierge support in a hotel or venue setting.
- Key responsibilities
- Greet and assist guests in a friendly manner
- Provide information about hotel/building facilities and surrounding areas
- Assist with restaurant reservations, transportation, tickets, or specific activities
- Arrange taxis, vehicles, airport transfers, or other guest transportation needs
- Help carry or arrange guest belongings and luggage as needed
- Provide recommendations for dining, tourism, shopping, and entertainment
- Handle special requests from guests
- Assist with handling complaints or forward them to relevant departments
- Coordinate with Front Office, Housekeeping, Security, and other departments
- Maintain service standards and guest satisfaction
- Record requests, reservations, and service activities performed