Developer Technical Support Engineer (Android Development)

Deskripsi pekerjaan Developer Technical Support Engineer (Android Development) Elabram Systems

Job Description

Be responsible for monitoring the usability and daily testing of third-party Android applications on EMUI, including managing development issues and risks.

Provide technical support to identify system-related issues and work closely with developers to drive resolution.

Use tools such as Android Studio and Logcat to capture and analyse crash logs, network requests, and system logs. Reproduce bugs and accurately identify root causes.

• Support software-hardware integration and assist in debugging and integration testing of third-party SDKs and APIs.
• Participate in overseas user experience testing for HarmonyOS, including issue analysis and technical support for overseas applications.

Collaborate with internal teams and external partners (such as government institutions and Android developers) to organize testing activities, track issues, and ensure timely resolution.

Translate complex technical issues into clear bug reports, follow up on fixes, and provide regular analysis reports to improve ecosystem performance.

Support technical integration for third-party Android application partners within the EMUI ecosystem.

Requirements

Minimum 3-5 years of work experience in Android development, software engineering, technical support, application support, QA/testing, or related technical roles, with a solid understanding of software development and debugging.

Bachelor’s degree in Computer Science, Informatics, Software Engineering, Information Technology, Computer Engineering, or related fields. Candidates from Electronics, Embedded Systems, or Telecommunication Engineering are also considered with relevant software experience.

Good command of English, both oral and written, especially for technical communication and collaboration with overseas teams. Chinese proficiency is an advantag

Strong knowledge of Android applications, Android Studio, Logcat, Java/Kotlin, SDKs, APIs, and software debugging.

Experienced in bug reproduction, crash log analysis, system log analysis, network request analysis, troubleshooting, and root-cause identification.

Experience in third-party Android application testing, integration testing, SDK/API integration, and software-hardware integration is highly preferred.

Ability to read and understand source code and work closely with developers to identify, troubleshoot, and resolve technical issues. Experience developing Android applications is an advantage.

Strong analytical and problem-solving skills with the ability to identify technical issues, determine root causes, and provide appropriate solutions.

Good experience in preparing bug reports, technical analysis reports, issue tracking, and follow-up on bug fixes.

Excellent communication, coordination, and stakeholder management skills, with the ability to collaborate effectively with internal teams, external partners, government institutions, and Android developers.

• Detail-oriented, proactive, and able to work under pressure, manage multiple issues, and meet testing and resolution timelines.
• Willing to participate in overseas user experience testing and technical support activities when required.