Deskripsi
Requirements
- Education
- Minimum Diploma 3/Diploma 4/Bachelor's Degree
- All Majors
- Experience
- Experience in online or offline customer service
- Experience in a Call Center/ Banking/ Service Industry
- Communication Skills
- Oral Communication Skills: Telephone communication, clear, friendly, and effective speaking skills.
- Good Listening Skills: Able to carefully understand customer problems or questions and provide appropriate solutions.
- Good Indonesian/English: Good command of the language, and the ability to use polite and professional language.
- No accents.
- Knowledge of Banking Services
- Banking Regulations and Policies: Understand applicable banking regulations and provide appropriate information to customers.
- Technology and Computer Skills
- Call Center System Utilization: Familiarity with call center software and CRM (Customer Relationship Management).
- Computer Skills: Proficiency in using office applications (e.g., Microsoft Office) and internal banking applications.
- Problem-Solving Skills
- Analytical: Able to quickly analyze customer problems or complaints and provide appropriate solutions.
- Creativity in Problem-Solving: Providing solutions that are not only fast but also targeted to customer satisfaction.
- Attitude and Personality
- Patience and Diligence: Dealing with a variety of customers with patience and a calm demeanor.
- Empathy and Friendliness: Able to understand customer situations and provide good service with a friendly attitude.
- Multitasking: Able to handle more than one task simultaneously, such as listening to complaints while entering data into the system.
- English Language Skills (Must)
- Work Hours and Readiness
- Work Shifts: 24/7, ready to work a flexible schedule, including nights and holidays.
Ability to Work Under Pressure: Able to work well even in busy situations and under pressure, as call centers often handle many calls simultaneously.
- 10.
- Placement in Jogja or Semarang
- 11.Willing to be trained in Jogja if It's needed
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Job Description for an Inbound Banking Call Center
- Receive incoming calls from customers to provide information about banking products, transactions, balances, and other services.
- Handle customer complaints efficiently and effectively, resolving issues quickly and accurately.
- Provide information about promotions or new banking products.
- Update customer information in the system in accordance with applicable procedures.
- Assist with transaction processing or provide guidance on the use of digital banking services (mobile banking, ATMs, etc.).
- Crossselling offers multiple products to customers (Unlimited sales incentives available)