General Admin

General Admin

Location

Urban Compost Facility Center & Office, Darmasaba, Badung, Bali

Employment Type

Full-time, On-site

Working Hours

6 days/40 hours per week

About the Role

• Urban Compost is looking for a proactive, organized, and service-oriented
• General Admin
• to support our daily office, customer service, and operational activities.

In this role, you will help ensure that administrative processes, employee records, customer inquiries, schedules, internal communication, and operational documentation are managed accurately and efficiently. You will work closely with customers, management, office staff, and field teams, making this role ideal for someone who enjoys communication, problem-solving, and working in a dynamic environment.

• Key Responsibilities
• Manage daily office administration and support the smooth operation of the facility.
• Respond to customer inquiries through WhatsApp, telephone, email, or other company communication channels.
• Provide customers with clear information about Urban Compost’s services, schedules, procedures, and service updates.
• Record customer requests, complaints, feedback, and follow-up actions accurately.
• Coordinate customer requests and service issues with the relevant operational team.
• Follow up with customers to ensure their questions or concerns have been properly resolved.
• Maintain accurate digital and physical filing systems for company, employee, and customer documents.
• Prepare letters, reports, internal forms, meeting notes, and administrative records.
• Monitor employee attendance, work schedules, leave records, and other basic HR administration.
• Assist with the onboarding and administrative preparation of new employees.
• Maintain employee benefit documentation, including BPJS Kesehatan and BPJS Ketenagakerjaan records.
• Manage operational data, schedules, trackers, and reports using Google Workspace and Microsoft Office.
• Coordinate office supplies, facility requirements, and other administrative needs.
• Support communication and coordination between customers, management, office staff, and operational teams.
• Handle internal and external correspondence professionally in Indonesian and English.

Requirements

• Diploma or Bachelor’s Degree in Administration, Management, Communication, Human Resources, Accounting, or another relevant field.
• Minimum one year of experience in administration, customer service, or a related position is preferred.
• Fresh graduates with relevant internship, organizational, administrative, or customer-service experience are welcome to apply.
• Proficient in Microsoft Office, especially Excel and Word.
• Proficient in Google Workspace, including Google Sheets, Docs, Drive, and Calendar.
• Able to communicate clearly, politely, and professionally with customers.
• Comfortable handling customer questions, complaints, and service follow-ups.
• Able to remain calm and solution-oriented when dealing with difficult situations.
• Able to communicate clearly in Bahasa Indonesia.
• Good written and verbal English communication skills.
• Strong attention to detail and document-management skills.
• Organized, responsible, proactive, and able to manage multiple priorities.
• Comfortable collaborating with both office-based and operational teams.
• Willing to work on-site in Darmasaba, Badung.
• What We Offer
• Competitive base salary.
• Operational allowances in accordance with company policy.
• BPJS Kesehatan and BPJS Ketenagakerjaan.
• Religious Holiday Allowance (THR).
• Annual leave.
• Practical experience in office administration, HR support, customer service, and operational coordination.
• Opportunities to learn and grow within a developing waste-management organization.
• The opportunity to contribute directly to a cleaner and more sustainable Bali.
• Why Join Urban Compost?

At Urban Compost, your work will go beyond routine administration. You will become part of a growing organization that contributes directly to environmental protection and more sustainable waste management in Bali.

By joining our team, you will have the opportunity to

Work in the environmental and circular-economy sector, where your daily responsibilities support real solutions to waste-management challenges.

Contribute to cleaner communities by helping ensure that customer services, operational schedules, employee administration, and internal processes run effectively.

• Learn how a waste-management organization operates, from customer coordination and waste collection to processing and service improvement.
• Collaborate with office staff, operational teams, customers, and other stakeholders working toward a cleaner and more sustainable Bali.
• Develop practical experience across administration, customer service, HR support, and operational coordination.
• Grow together with an organization that values initiative, continuous improvement, responsibility, and positive environmental impact.

At Urban Compost, every administrative task helps strengthen the systems behind our environmental services. Your contribution will support both the people within the organization and the communities we serve.