Guest Relations Officer

Job Description

• Welcome guests warmly and provide professional assistance upon arrival and during their visit.
• Provide accurate information about company services, facilities, directions, and general procedures.
• Manage front desk communication through face-to-face interaction, phone calls, and email correspondence.
• Handle guest inquiries, requests, and concerns in a prompt and courteous manner.
• Assist with visitor registration, guest coordination, and front desk documentation.
• Maintain a clean, organized, and presentable front office or reception area.
• Coordinate with relevant departments to ensure guest needs are handled efficiently.
• Receive and distribute documents, packages, and other incoming items.
• Monitor front desk supplies and report replenishment needs.
• Support scheduling, meeting coordination, and administrative follow-up when needed.
• Ensure compliance with front office security and visitor access procedures.
• Assist with daily administrative tasks to support smooth front office operations.
• Job Requirements
• Previous experience in front office, guest service, receptionist, or hospitality-related roles is preferred.
• Strong communication and interpersonal skills.
• Friendly, professional, and service-oriented personality.
• Able to handle guest complaints or unexpected situations calmly and effectively.
• Basic proficiency in Microsoft Office and email communication.
• Well-groomed appearance and positive attitude.
• Strong organizational skills with attention to detail.
• Able to multitask and work efficiently under pressure.
• Willing to work in shifts if required.
• Committed to delivering excellent guest experience and customer satisfaction.