Head of Customer Service

Tanggung Jawab

• Oversee a contact center team of 100+ agents, ensuring efficiency and high service standards.
• Manage CRM systems and implement Omni-Channel Contact Center Technology.
• Develop strategies to enhance customer satisfaction and optimize workflow.
• Lead, coach, and inspire the team to exceed performance metrics.

Kualifikasi

• 5+ years of experience managing a large-scale contact center (100+ agents).
• Strong understanding of CRM, OMNI-Channel systems, and Contact Center Technology.
• Preferably COPC/Contact Center certified.