Skill diminta
Customer ServiceDecision MakingFood SafetyLeadershipPerformance ManagementProblem SolvingTeamwork
Deskripsi
Company Profile
Pepito Culinary is a hospitality company committed to delivering exceptional dining experiences in Bali's world-renowned tourism destinations. We are dedicated to providing outstanding service, maintaining the highest operational standards, and creating a welcoming and memorable atmosphere for every guest.
Supported by a team of passionate and professional individuals, we prioritize service excellence, integrity, and customer satisfaction in every aspect of our operations. We believe that quality, teamwork, and a strong commitment to hospitality are the foundations of creating remarkable culinary experiences.
Head of Gourmet Market
Qualifications
- Bachelor's Degree in Business Management, Marketing, Retail Management, Hospitality, or related field.
- Minimum 8 years of experience in Modern Retail/Supermarket industry.
- Minimum 3–5 years as a Store Manager in a high-volume supermarket.
- Proven experience leading 50–100 employees.
- Experienced in managing stores with monthly sales of IDR 5–20 billion.
- Experience in new store opening is an advantage.
Strong knowledge of retail operations, inventory management, budgeting, cost control, customer service, food safety, FIFO/FEFO, shrinkage control, and performance management.
- Proficient in Microsoft Excel, PowerPoint, ERP systems, and reporting dashboards.
- Willing to be placed across Bali.
- Service-oriented with strong leadership and communication skills.
- English proficiency is an advantage.
Job Description
- Lead and manage overall supermarket operations to achieve sales, profitability, operational excellence, and customer satisfaction.
- Develop and execute strategies to drive sales growth and improve business performance.
- Monitor inventory, operational costs, labor costs, and store productivity.
- Ensure compliance with company SOPs, food safety standards, and regulatory requirements.
- Build a high-performing team through coaching, engagement, and performance management.
- Maintain excellent customer service standards and resolve operational issues effectively.
- Key Competencies
- Leadership & People Management
- Strategic Thinking & Business Acumen
- Customer Focus
- Financial & Commercial Awareness
- Problem Solving & Decision Making
- Integrity & Ownership
- Teamwork & Cross-functional Collaboration
- Continuous Improvement