Hotel Manager

• Deskripsi pekerjaan Hotel Manager PT Shibumi Hospitaliti Internasional
• Hotel Operations Manager (Villa & Boutique Hospitality)

We are a growing hospitality company managing a collection of boutique villas located in Sidemen and Ubud, Bali. We are looking for a hands-on and experienced Hotel Operations Manager to oversee daily operations, lead the team, and ensure exceptional guest experiences across our properties.

• 📍 Primary Location: Sidemen, Selat & Ubud, Bali
• 📅 Expected Start Date: June / July 2026
• Key Responsibilities
• Operations Management
• Oversee the daily operations of multiple villa properties in Sidemen and Ubud.
• Ensure all staff and team members operate according to high hospitality standards, SOPs, and brand guidelines.
• Maintain operational efficiency across front office, housekeeping, guest services, and maintenance.
• Guest Experience
• Ensure a seamless guest journey from reservation to check-out.
• Monitor guest feedback across OTA platforms (Airbnb, Booking.com, Google Reviews, etc.) and ensure high ratings.
• Handle guest escalations and resolve operational issues quickly and professionally.
• Team Leadership
• Recruit, train, and supervise operational staff including housekeeping, guest relations, and maintenance teams.
• Build a strong service culture and team accountability.
• Conduct regular staff training and performance evaluations.
• Revenue & Distribution
• Manage property listings and availability across OTA channels (Airbnb, Booking.com, Agoda, etc.).
• Monitor occupancy, pricing strategy, and revenue performance.
• Coordinate with management to optimize yield and booking performance.
• Property & Asset Management
• Ensure villas are consistently maintained to high quality and aesthetic standards.
• Coordinate maintenance, repairs, and upgrades.
• Monitor operational costs and ensure efficient use of resources.
• Reporting
• Provide weekly and monthly operational reports including occupancy, revenue performance, and guest satisfaction.
• Identify operational improvements and growth opportunities.

Qualifications

• Minimum 5–10 years of experience in hospitality operations (hotel, resort, or villa management).
• Proven experience in a Hotel Manager, Operations Manager, or Assistant Manager role.
• Strong understanding of OTA platforms and property management systems.
• Excellent leadership, communication, and problem-solving skills.
• Fluent in English (spoken and written).
• Highly organized, detail-oriented, and able to manage multiple properties simultaneously.
• Willing to be based primarily in Sidemen, Bali.
• Preferred Experience
• Experience managing boutique villas or small hospitality groups.
• Knowledge of revenue management and dynamic pricing strategies.
• Experience launching or scaling hospitality properties.
• Familiarity with Airbnb operations and villa management workflows.
• What We Offer
• Performance-based bonus
• Opportunity to grow with an expanding hospitality group in Bali
• A dynamic work environment focused on hospitality excellence