Hotel Reservation Expert

Responsibilities

• Booking space at contracted hotels & management of allotments. Finding alternative hotel options & rate negotiation at noncontracted hotels.
• Maximisation of profit both by negotiation at initial booking stage and by renegotiation to optimize profit closer to arrival.
• Coordination for hotel addon services, rooming list etc.
• Sourcing hotel space for MICE groups, meeting space and gala venue at the hotel
• Prebooking of hotel space for Series groups.
• Coordination between supplier and finance team in case of invoice disputes & prepayments.
• Regular coordination with hotel for room counts changes, deadline handling and space reconfirmation.

Build and maintain strong relationships with key suppliers to secure sufficient capacity at competitive terms in properties that are suitable to our customers throughout different demand cycles.

• Prompt communication within team about updates like closure, renovation, or new facilities at hotels.
• Support customer service team in event of major on-road issue like book outs.
• Building rapport with hotel GSO for access to multiple hotel options.

Build and maintain good internal relationships with a broad range of internal stakeholders including Procurement, Accounting, Sales and Operations.

Requirements

• Strong communication (Written & Spoken) skills in English (Any European language proficiency preferred but not mandatory).
• Analytical thinking, attention to detail and accuracy.
• Good working knowledge of Microsoft Office (data analysis in Excel and reporting in PowerPoint).
• Planning and proactive work approach.
• Hardworking and reliable.
• Self-motivated and a good teamwork player.
• Good negotiation skill.