Skill diminta
CommunicationEnglishLinuxMicrosoft OfficeTroubleshooting
Gaji pasar untuk posisi ini
Median Rp4,8 jt/bulan · rentang umum Rp3,1 jt – Rp6,5 jt
Berdasarkan 637 lowongan Operations Management se-Indonesia (semua level).
Lihat data gaji selengkapnya →Deskripsi
- Independently troubleshoot and resolve L2 incidents involving network connectivity, servers, system performance, and IT infrastructure.
- Configure, maintain, and troubleshoot network components, including LAN/WAN, routers, switches, VPNs, and firewalls.
- Administer and troubleshoot Windows Server and/or Linux environments to ensure system availability and performance.
- Perform root-cause analysis, implement corrective actions, and prevent recurring technical issues.
- Monitor infrastructure health, investigate system alerts, and proactively address potential operational risks.
- Manage incidents and service requests through ITSM platforms, following ITIL practices and established service-level agreements.
- Collaborate with internal teams and external vendors to resolve specialist-level issues while maintaining incident ownership and follow-up.
- Maintain technical documentation and support infrastructure maintenance, improvements, and business continuity initiatives.
- Bachelor's degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field.
- Minimum 2 years of experience in IT operations, infrastructure support, network administration, or system administration.
- Proven hands-on experience independently resolving L2 technical incidents beyond basic end-user support.
- Strong knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, routing, switching, VLANs, VPNs, and firewalls.
- Practical experience troubleshooting network devices, servers, and enterprise IT infrastructure.
- Experience administering and troubleshooting Windows Server and/or Linux environments.
- Strong analytical and problem-solving skills, including root-cause analysis and systematic technical troubleshooting.
- Familiarity with ITSM platforms, ITIL practices, and incident management processes.
- Professional proficiency in Bahasa Indonesia and English, with effective communication and documentation skills.
- Willingness to work on-site at our BSD, South Tangerang office.
- Certifications such as Cisco CCNA/CCNP, MikroTik, or equivalent networking and infrastructure qualifications.