Skill diminta
CRMCommunicationHRISTroubleshooting
Deskripsi
- Key Responsibilities
- IT Infrastructure & Support (50%)
- Ensure all company networks, Wi-Fi, and overall IT infrastructure operate smoothly and securely.
- Troubleshoot hardware issues across PCs, laptops, printers, scanners, and barcode scanners.
- Install, configure, and deploy new computers, devices, and software for employees.
- Manage Microsoft 365 tenant and user accounts (Teams, Outlook, OneDrive, SharePoint).
- Support and maintain meeting room AV and conferencing equipment.
- Oversee software licensing, asset management, and coordinate with external IT vendors when necessary.
- Monitor and maintain company servers, NAS, backup systems, and storage facilities.
- Business Systems Administration (25%)
- Maintain and support ERP system integrations.
- Administer and support core SaaS tools, including HRIS (Talenta), Microsoft Planner, Teams, CRM, and other business software.
- Manage user permissions, role access, and security settings across platforms.
- Streamline and improve cross-departmental digital workflows.
- Assist with new system implementations and author clear SOP documentation for company software.
- AI & Process Automation (25%)
- Actively research, evaluate, and pilot emerging AI tools to enhance business productivity.
- Serve as the internal AISubject Matter Expert (SME) and primary go-to reference.
- Build practical AI workflows using platforms such as Claude, ChatGPT, Microsoft Copilot, and automation tools.
- Develop custom prompt repositories, templates, and internal knowledge bases.
- Conduct internal training sessions and workshops to upskill employees on effective AI usage.
- Design and deploy AI agents/bots to automate repetitive tasks and optimize manual workflows.
- Requirements & Qualifications
- Education: Bachelor’s Degree or Diploma in Computer Science, Information Technology, System Information, or a related field.
- Experience: Minimum 2–3 years of hands-on experience in IT Support, IT Infrastructure, or System Administration.
- Technical Skills: Strong background in Microsoft 365 Administration, network management (LAN/Wi-Fi), and hardware troubleshooting.
- Systems Exposure: Familiarity with HRIS tools (e.g., Talenta), ERP systems, and business SaaS platforms.
AI & Automation Drive: (Required) Hands-on experience with modern AI tools (ChatGPT, Claude, Copilot, Zapier/Make) and a strong enthusiasm for workflow automation.
Soft Skills: Excellent problem-solving skills, strong communication skills for employee training, and a proactive, self-starter mindset.