Skill diminta
CommunicationCustomer ServiceHRISMicrosoft OfficeTroubleshooting
Deskripsi
- Key Responsibilities
- Provide first-level IT support for hardware, software, printers, network connectivity and business applications.
- Install, configure and maintain desktops, laptops, mobile devices and standard software.
- Troubleshoot Windows OS, Microsoft 365, Microsoft Office, Outlook, Microsoft Teams and related applications.
- Support hospital systems (HIS, ERP, HRIS) and escalate complex issues to the appropriate teams or vendors.
- Manage user accounts, email configuration and Active Directory administration.
- Maintain IT asset inventory and prepare IT equipment for new employees.
- Ensure IT incidents are handled within agreed service levels (SLA) and comply with IT security policies.
- Participate in after-hours/on-call support when required.
Qualifications
- Diploma (D3) or Bachelor's Degree (S1) in Information Technology, Computer Science, Information Systems or a related field.
- Minimum 2 years of experience in IT Support or a similar role.
- Proficient in Windows OS, Active Directory, Microsoft 365, Microsoft Office and basic TCP/IP Networking.
- Strong troubleshooting, communication and customer service skills.
- Experience in a hospital or healthcare environment is an advantage.
- Willing to work full-time onsite in East Jakarta.